Returns & Refund Policy
We want you to love your purchase! If you're not completely satisfied, here's how we handle returns:
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Do you give a refund if I change my mind?
Prints are custom-made to order and dispatched by a third party, therefore they cannot be returned or exchanged(e.g. if you change your mind or select the wrong size). Please check the size is as you wish before you place the order.
Products (Cushions, Homeware, etc.): These items are custom-made to order and dispatched by a third party, therefore they cannot be returned or exchanged (e.g. if you change your mind or select the wrong size/colour). Please check the size is as you wish before you place the order.
Original Artwork; We will accept returns within 14 days of delivery, provided the artwork is in its original condition—undamaged, unaltered, and in its original packaging. Artwork that has been displayed, exposed to smoke, moisture, or excessive handling may not be eligible for a refund. Customers are responsible for return shipping costs, and must use a trackable, insured service. To request a return or report an issue, email us at liz@artbylizross.com with your order number and details within 7 days of delivery.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive artwork that has been damaged in transit, please contact me within 7 days with a clear photo of the issue. To request a return or report an issue, email us at liz@artbylizross.com with your order number and details.
My item is damaged or incorrect: If your item arrives damaged or there’s a manufacturing issue, we’ll happily look into it for you. Please contact us within 7 days of delivery and include a clear photo of the issue. To request a return or report an issue, email us at liz@artbylizross.com with your order number and details.